Need some advice.

  1. Who requested his card be locked, as it was not him? How can any random person request any other person’s card be locked, without causing chaos?
  2. Why is his identity not verifiable, when he was formerly able to log in and access his account and banking services through three (3) different other methods, namely: 1. automated assistance over the phone; 2. mobile app usage on his smartphone; and 3. online banking using an Internet-enabled computer, all while confirming sensitive information only he could know, including the last four digits of his Social Security Number (SSN), his mother’s maiden name, his custom log-in PIN, past mailing addresses, and every email address and phone number ever used on the account?
  3. Why have two full weeks passed without even the slightest restitutive efforts from his branch, customer service representatives, card services representatives, and Sterling National Bank as a financial institution?
  4. Is SNB satisfied with the way they treat their customers, particularly the elderly, arguably the most vulnerable, who are not only among highest risk for contracting COVID-19 but highest risk for hospitalization, intubation, severe complications, and mortality, even if vaccinated/boosted?

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